Important PokerTracker 4 Issue Regarding Custom HUDs

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HUSNG News's picture
HUSNG News
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Joined: May 7 2012

PokerTracker is aware of an error with custom HUDs that happened during a recent update. We recommend you do not update your PT4 software until it is patched.

If you have already updated and you are experiencing an error that does not allow your HUD to work at all, we recommend this temporary solution (you may have to perform it each time you restart PT4):

 go to Hud -> Edit Hud Profiles, selects the bad profile and clicks ‘Options’ then ‘Replace with Original,' doing that should resolve the issue.

We will update this topic with all important updates.

RyPac13's picture
RyPac13
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Site Administrator
Joined: Oct 21 2008
PT was able to reproduce this

PT was able to reproduce this error just in the last 18 hours or so.

That means a fix should be available as soon as a couple of days, but perhaps as late as early next week. They're working hard on this one, I appreciate everyone that filed support tickets to help them find the source of this problem.

RyPac13's picture
RyPac13
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Site Administrator
Joined: Oct 21 2008
The issue should be fixed.

The issue should be fixed. From PT:

If your premium add-on HUD was corrupted in v4.14.9 or v4.14.10 then please follow these instructions which will re-download and install the premium add-on HUD so that it is no longer corrupted:

Open PokerTracker and go to File -> Open User Data Folder
Browse to the “Temp” folder
Delete all files beginning with the letters ‘aof’
Restart PokerTracker and your premium add-on's will re-download and install