Please read the following FAQ first.  If you still have a question, contact us.

Something is not working.  What do I do?

What is not working?  If you have a problem with any aspect of the site please be specific about that issue.  Start by reading the rest of this FAQ.  If your answer is not in the FAQ, you may post in the user forums, email us or send support an instant message (HUSNGcom on AOL Instant Messanger).

I can't download any videos, why?

If you are not a member of the site, the only videos that you may download are our free heads up sng videos.

If you are a member of the site, you should have access to videos via the download button above each video preview image.

If you are a standard member, you should see a standard member video button and download link above each video available to you (note: not all videos are available to standard members).

If you are a premium member, you should see a premium member video button and download link above each and every video on the site.

Which videos should I watch first?

We have created a heads up poker video learning guide for low and mid stakes players.  In the guide you will find two ways to search for specific types of videos, followed by a list of recommended videos under various categories (beginner, intermediate, against specific opponent types, end game, etc.).

What is the difference between a standard membership and a premium membership?

A standard membership costs $25 for one month or $60 for three months.  A premium membership costs $120 for one month, $165 for three months or $540 for one year.

With a standard membership you get access to over 300 heads up sng videos, made by some of the strongest players in the game.  The videos range from the $1 buyin all the way to the $200 buyin, but primarily fall between $5-55 in buyin.  Instructors such as Cog Dissonance, Fydor_8 and RyPac13 regularly make new videos for this tier, but PrimordialAA, Skates, xSCWx, Croixdawg, Mersenneary, Hokiegreg and ITRIED2WARNU also have videos available to the standard membership.

With a premium membership you get access to all the heads up sng videos in the standard membership, but you also get access to the entire site library, which includes over 300 top videos not available to standard members.  Most of these videos focus more on advanced play or a higher caliber of opponent, most often found in the mid to higher stakes games.  Stakes generally start at $50 for these videos and go all the way up to $10,000.

Which membership option should I choose?

Generally speaking, if you are new to heads up sngs, starting at the lower levels and/or are struggling at low stakes heads up sngs, the standard membership is the ideal way to start.  You receive access to over 300 heads up sng videos to start which should give you plenty of valuable information to learn from.

If you are a winning players, particularly in the mid to higher stakes games, you may want to purchase the premium membership. 

Bankroll, budget and goals will matter in this decision and you can always post on our non member heads up sng forums or email us.

What do I need to do to get a free account to start watching heads up sng videos?

You can sign up for our heads up sng rakeback offers.  You can also click on the "Deal of the Month" to find some of our best rakeback and bonus offers highlighted.

Once you're signed up you can qualify for free memberships.

Our standard membership rake requirements are $100-125 MGR and for a premium membership the requirement is $100-250 MGR, depending on the poker room you sign up with.

This works for each month and it does not need to happen consecutively.

PokerStars and PartyPoker signups will have lower requirements based on FPPs and Party Points and in some cases will be one time promotions.

I think I qualified for a reward by signing up through rakeback.husng.com and earning x MGR?

Please email us with your rakeback.husng.com username as well as your husng.com username and we will verify that you cleared the correct MGR requirements and set your account up.

I just made a purchase on your site and I cannot view my videos?

For users that paid via eChecks, the typical wait period for the payment to clear is 3-5 days.  From time to time Paypal will also hold a payment for a security check.  This usually clears within 24-48 hours.

Most users are automatically activated shortly after payment.  Try clearing your cookies and cache or trying a different browser with your account before contacting us if your user account has a membership role activated on it and you cannot access videos.

I emailed you with my user ID and I am awaiting activation of my account, how long is this going to take?

This may take up to 24 hours in some cases.  If you have not heard back within 36 hours, please email us again.  Our rate of reply within 24 hours is near 100%, however unforseen events do happen occassionally.

How many videos can I download per month?

You can download all the videos if you like.  We just ask that you do not share either your account or the videos on the site with anybody else, a large percentage of the membership fees go towards producing new material on the site.

Why is it asking me if I want to save a zip file when I click on a download link?

All of our video downloads are compressed into zip archives. This minimizes the file size and gives you a faster download. Just click Save and save it to your hard drive. Once the zip file is downloaded you can extract the video and view it normally.

I am located in a country that Paypal will not serve, how can I pay?

For users that are in these areas of the world, you can email us for alternative payment options or to see if we can accomodate you via paypal.

Remember, you can pay with a credit card or debit card using paypal without having to use a paypal account (as seen in the picture below):

How long can I wait after my subscription runs out before renewing?

If you are a premium member, you can wait up to two weeks after your subscription runs out.  If you renew after your subscription runs out, you'll have to email us to enable the discounted rate page on your account.  Users renewing during their current membership will have the renewal option available to them and the additional subscription added to the end of their current membership upon purchase.

Standard members can renew or repurchase at any time, as the rates are a flat $25/mo or $60 for three months.

Why is there a $120 charge for a one month premium membership but renewal only costs $65?

As our video library grew in size and value this policy was created.

Some users prefer to resubscribe every 6 months or so and download the entire library of videos, while others prefer to have access to the newest and best heads up sng videos online each and every month.

For the user that is subscribing every month, we offer the 3 month membership at only $55 per month.  For users renewing, we offer a $65 renewal option.

And for users that want to come back every 6 months to download every video, we will happily accomodate you for the $120 single month stand alone premium membership.

Additionally, we make sure that users of any budget have the opportunity to get access to our heads up sng videos with our standard membership as well as our rakeback program that allows you to earn free memberships.

I'm trying to watch the video but it isn't working. What's wrong?

Whether you are a PC or Mac user, make sure that you have the latest versions of both the VLC media player and Quicktime installed. PC users can also use KMPlayer. Mac users might want to check out Flip4Mac for playing wmv files through Quicktime.

Skates videos may require quicktime to play properly, particularly his earlier vids in the .mov format.  You may also have to set your audio track to track 2 or 3 to get this working properly.

Media player classic may also work for most of our videos.

Will you add new foreign language videos to the site?

These videos are added usually as part of a larger deal, when a foreign language site wants to sell our videos.  We do not translate our own videos regularly, but we do have several French and Russian translated videos on the site.

If you participate in a non English poker site or forum and you think they might be interested in purchasing some of our videos for translation, please contact us.

I am interested in receiving coaching from one of the instructors, what should I do?

For more information on heads up sng coaches, you can visit our heads up sng coaching pages.  Contact information should be available at or near the bottom of each page so that you can directly contact a coach.  Husng.com never takes a cut, fee or percentage of any private coaching. 

I have an issue with some of the material, coaches or concepts on the site.

Contact us with any problems with any of the quality on the site.  We always love to hear feedback and we are happy to talk with you about any issues that you have.