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CoffeeHUD PT4 Outage
May 23, 2014 - 12:30
Update: There is a PT update 4.11.2 that fixes the CoffeeHUD outage. We recommend that all CoffeeHUD customers update their PokerTracker to the latest version.
Synopsis: CoffeeHUD is currently not functioning in PT4. The developers at PokerTracker are aware of the issue and are working hard to make a fix that will set things back to normal. As of this writing, we do not have an ETA on when the fix will be ready. Right now, the best thing to do seems to be simply to wait for the fix. We are monitoring the situation, and will update this post with new information as it becomes available.
Detail: We can't say with definite certainty, but from information gathered from forum posts and e-mails from customers, it seems that the problem was caused by the update to PokerTracker 4.11.1. It looks like there was an older bug in PT4 that was affecting some customers. The 4.11.1 update was intended to fix that older bug, and inadvertently caused CoffeeHUD and many other custom HUDs and stats to break. This was not the intended effect of the update, and since then PokerTracker developers have been working hard to fix these issues.
At first, only PT4 users who had upgraded to 4.11.1 were affected. However, as of right now, all users, even those that did not upgrade to 4.11 or 4.11.1, are unable to use their CoffeeHUD. While trying to fix this issue, PokerTracker devs, with our permission, made an update to CoffeeHUD that bumped the CoffeeHUD version number from 2.0.1 to 2.0.2. As of right now, this update does not appear to have fixed the problems, and instead now even users who are on older versions of PT4 are unable to use CoffeeHUD either. PokerTracker are still doing their best to fix the errors.
What To Do: We realize that, for a lot of you, this is messing with your grinds. We are watching the situation as best we can. As new information becomes available, we'll be editing this post to reflect that. Right now, however, there is nothing to do other than wait.
Most likely, updates to either PT4 or CoffeeHUD (or maybe both) will need to be issued to fix this problem. For CoffeeHUD, this is not a problem, because CoffeeHUD updates are downloaded and installed automatically when needed. For PT4 updates, users can either choose to install all updates until the problem is corrected, or they can choose to not install any updates and instead monitor the situation themselves to decide when to install or not install the updates. For simplicity's sake, we recommend that users take care to keep their PT4 up-to-date.
Users that instead decide they want to be selective about whether or not to apply PT4 updates are advised to monitor the situation. As I've written above, we will be updating this post with new information. Users can also monitor this situation on the PokerTracker forums. There is a forum topic on PT's forums that provides some extra information. Also, their forums have an Atom feed that news feed fans can subscribe to in order to watch for new posts in the PT forums.
Thank you for your patience. If there is anything we can do to help PokerTracker get a fix up, we will certainly do that as fast as we can. In the mean time, we want to remind CoffeeHUD customers that this error is not malicious in nature. It was an accident, and it would have been prevented if the PT developers had foreseen it.
May 23, 2014 - 13:12#1
Thanks for the message. Now
Thanks for the message. Now we know at least that we can do nothing more but wait. Hope they will fix it soon :-)
May 23, 2014 - 13:29#2
Isnt it possible to release
Isnt it possible to release the latest stable version of the HUD again, so many users with PT 4.10.9 could use the HUD without any problems?
May 23, 2014 - 13:44#3
If there is no solution in
If there is no solution in the next 8 hours or so, we will look at other options.
The problem isn't in the CoffeeHUD, it's in PokerTracker, PokerTracker says they should be able to patch this today.
May 23, 2014 - 14:33#5
Im just glad to see you
Im just glad to see you working on it and responding that fast.
Thats the support that i wish for <3
May 23, 2014 - 16:53#6
my coffee HUD is working fine
my coffee HUD is working fine atm
i did have the error problems but currently am running PT4 v4.11.1 and CoffeeHUD v2.0.2
one thing i did have to do was to manually remove the old coffeeHUD profile from the active profile definitons window in HUD OPTIONS, and select the new one.
hope this info is useful
May 23, 2014 - 18:55#9
Fix it in PT4
"Until the new version is available with the fix, you can resolve the issue on your own by going into Configure -> Statistics. View Stats and filter for 'Show Custom Stats'. Scroll through the custom stats and any stat that is referencing a column with uppercase characters, change the uppercase characters to lowercase and save. (Repeat for all stats)"
Fixed my HUD following this tip.
May 24, 2014 - 07:40#13
PT 4.11.2 fixed the bug for
PT 4.11.2 fixed the bug for me.
May 30, 2014 - 02:37#14
Hello , Today i updated to
Today i updated to the latest PT4 and again with the problems , a lot of the stats in coffe hud are not updating.
I dont like criticising nobody , but why are you guys not being proactive and give us the choice:
1)Either you wait for them to fix it , and be their guineea pig with all their problems.
2)Or you downgrade to a secure version and you make coffehud to work on that version.
I dont understand your attitude , lets wait and someone else fix the problem ( the poker tracker team), take responsability , its your product .
It would cost 50-100$maximum to pay someone to do that for you ( the entering mannually every license) but you said that you have hundreds of licenses to put , that means that hundreds of customers are loosing money because you dont do that. much more than 50-100 dolars.
if they lost only 50$ each because of theese problems and i think is more , and you have only 200 customers that means that people lost more than 10.000$ because you dindt want to pay 50-100 to do the work.
Hope you choose to do something now,
Have a nice day ,